http://www.jenannpham.com/works daily 0.75 2026-03-21 https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1468870938671-4ZQOUIWD5J5EFU3XCO4G/JessieWebster_Treehouse_25.jpg Recent Work https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1468871032540-0230I0KJWAEGI5EL1RPP/JessieWebster_Lifestyle_36.jpg Recent Work https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1468871107431-30XXCT9W6TXR6UQKW0CK/JessieWebster_HM_09.jpg Recent Work https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1468871167511-9N1HSAYGVLDJPQZLJHEZ/JessieWebster_Squarespace_28.jpg Recent Work http://www.jenannpham.com/home daily 1.0 2024-10-21 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1549255522505-G469RWV9MG2FK69LPV7D/Jenanns+Portfolio+1440px.png Home https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1680041690933-MFOHRC1M7JHW8YY2NJKO/image-asset.png Home - Twitch Elevated Chat Monetization feature http://www.jenannpham.com/listing-01-1 daily 0.75 2026-03-21 https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1468871308856-43KR84BNGWOEQ1GBH6MK/JessieWebster_Treehouse_25.jpg Listing 01 http://www.jenannpham.com/exclusive-listings daily 0.75 2016-08-31 https://images.squarespace-cdn.com/content/v1/5751bbc486db4370da3d4e24/1464987996120-JQ2D55JAIB5YSS2F4UNC/JessieWebster_HM_01.jpg Exclusive Listings - 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Illustration in Figma https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550368632570-BL8WXRV76UX54CZXEBEA/smartmockups_js89coka.jpg UI Settings screen https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1549248178661-IBAKZBHODU86C1A254PD/smartmockups_jrpnf1hy.jpg UI Sign Up Screen for a women’s gym https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1549654329325-IPEF2G7M5P0GDIJGTFOT/icon-set-by-jenann-pham.png UI Food & Travel Icon Set - Designlab project https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550813621907-9K13RMEGA7EUR18FIKCO/Daily+UI+012.png UI eCommerce (single item) https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550455289269-4QB57XM1JMN8Y48VJ3BK/Daily+UI+009.png UI Music Player https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550369497565-GRWRN5U40EA94EV3DQI0/smartmockups_js89os29.jpg UI Profile Screen https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1595727620433-OFW1MN579S4TOWZVYFAI/Girl+with+flowers.png UI “Flora + her Florals” - Illustration in Figma https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550529069572-2ZHBJVBKP6IIM61TNWTC/Daily+UI+011.png UI Flash Messages (success + error) https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1550374680133-GA4NH2DL5H3P3VPOZXJR/Daily+UI+008.png UI 404 Error Page https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1549944149043-R1HWSGCOS9T5VQTQKVCC/Daily+UI+005.png UI App Icon http://www.jenannpham.com/rtb daily 0.75 2019-06-10 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1560125308543-UVBO8OWK25FUMQ8MG0XR/Screen+Shot+2019-06-08+at+4.20.53+PM.png RTB https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1553193386140-ZVVBQFGDSN215VJDH3FD/Screen+Shot+2019-03-21+at+11.31.24+AM.png RTB - Yelp https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1553193410116-A87UCMDZRHV04MS3W0ZH/Screen+Shot+2019-03-21+at+11.09.38+AM.png RTB - DYR https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1553193437087-0GUZ166HXBEMA3QD5E1G/Thumbnail.png RTB - Daily UI Challenge http://www.jenannpham.com/paypal daily 0.75 2024-04-08 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587917314910-UTS8VBU1JEHBWNKKPT4K/smartmockups_k9h8uul0.jpg PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587858275985-NK6DUKESS84VIHVZFRA5/Screen+Shot+2020-04-25+at+4.44.10+PM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587922125178-IQSC334DQX3LHSU9DZJG/Screen+Shot+2020-04-26+at+10.28.17+AM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587858401599-UNY6TV9O3JOXODGL53IQ/Screen+Shot+2020-04-25+at+4.46.16+PM.png PayPal Summary of topics covered in UX Criteria. Full Heuristic worksheet available upon request. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587858446996-II22HDX7P0B0K63W56HY/Screen+Shot+2020-04-25+at+4.46.23+PM.png PayPal Each criteria was rated using a scale of below avg. to excellent (1 -4) https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587923744310-OVBZHPVAF12UG8H0R3PZ/Screen+Shot+2020-04-26+at+10.55.15+AM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587925180315-BQW3ME9020ZD8PNB5WW2/Screen+Shot+2020-04-26+at+11.19.07+AM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587925564001-PIM73FZQCMBOVED70X3Y/Screen+Shot+2020-04-26+at+11.25.30+AM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587859103215-NPTWPSQW9PC469GQX83A/Screen+Shot+2020-04-25+at+4.57.19+PM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587926904094-FG1BNXF2IKWVM9R560NY/Screen+Shot+2020-04-26+at+11.47.56+AM.png PayPal Themes of excellence among competitors https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587926954365-OEWJGXN9245P581RF2G6/Screen+Shot+2020-04-26+at+11.44.48+AM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588125198959-RHT1946610C7D3UNPP0S/Screen%2BShot%2B2020-04-26%2Bat%2B3.57.49%2BPM.jpg PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588043315747-X5VVEAARJNPNKJE2QOXY/Screen+Shot+2020-04-27+at+8.07.25+PM.png PayPal One of the 10 personas developed https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588348526349-KPPOY9ZIJIQQ9WVE61L2/Screen+Shot+2020-05-01+at+8.54.33+AM.png PayPal SEO Mind Map for Small business owner 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https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588133744657-CIRIXQFUUXMQS7PX50UF/Screen+Shot+2020-04-28+at+9.14.15+PM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588134459015-BRR0TD8YTJ4QIVYVEQ99/Header%2BDestkop%2B1440px.jpg PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588117879772-6SOALS7CC6MFR9ZFFW1U/Screen+Shot+2020-04-28+at+4.50.51+PM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588119439818-Q3KHNOQOFFINBVO1K4MR/Screen+Shot+2020-04-28+at+5.14.50+PM.png PayPal Cards were created using Figma https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588118045040-ZEC4VIMJ29V06FE5AEDV/Screen+Shot+2020-04-28+at+4.52.07+PM.png PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588119866799-3WZZB2O7Q8NJ6TM739GF/Screen+Shot+2020-04-28+at+5.23.22+PM.png PayPal Guests were welcomed into the waiting room 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https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/66e768a6-7f46-4981-b8e6-1ffa9444df80/Artist+Mini+Thumbnail.png PayPal - Twitch: Hire an Artist https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/bde55c92-b861-478f-bf10-dfb8c896af9a/Pogchat+Mini+Thumbnail.png PayPal - Twitch Elevated Chat https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/c03266f4-b492-45f1-83b3-55099c22a957/Jiffy+Mini+Thumbnail.png PayPal - Jiffy Lube http://www.jenannpham.com/jiffy-lube daily 0.75 2024-04-08 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1587867165665-O66BCKEF6Y6EEU8WVB3Q/smartmockups_k9gf2v70.jpg Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588197473531-8C6C9L17NZ3XS6A21Y1Z/Artboard.png Jiffy Lube Detailed design mockups - prices have been redacted as they vary per store. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588216929200-LHTET1D66ZS1JAPFROQE/Screen+Shot+2020-04-29+at+8.09.57+PM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588399173498-GOX9SOCIXHAFSGMUJXEA/Screen%2BShot%2B2020-05-01%2Bat%2B10.58.24%2BPM.jpg Jiffy Lube Paper vehicle recommendations report https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588400040318-LQGJ366P1FBDAJD84712/Screen+Shot+2020-05-01+at+11.12.50+PM.png Jiffy Lube Early concepting of digitized report https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588400077621-DCR7O2R0MXSS6R1Q65D3/Screen+Shot+2020-05-01+at+11.13.34+PM.png Jiffy Lube Later iteration of digitized report https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588365056721-KUDDYI5WT9NSB5GXMCZ1/Screen+Shot+2020-05-01+at+1.29.44+PM.png Jiffy Lube One of three personas https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588363634126-RGIQBSD57OR5EYDGUT77/Screen+Shot+2020-05-01+at+1.05.56+PM.png Jiffy Lube Summarized prototype screen flow to be tested https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588220653225-0JR681H9SO79V65C30Q8/Screen+Shot+2020-04-29+at+9.21.14+PM.png Jiffy Lube A Jiffy Lube customer service attendant participates in the study https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588221385287-121M55L24WPX26QI7OL8/Screen+Shot+2020-04-29+at+9.36.03+PM.png Jiffy Lube Follow up questions after the users clicked through on their own. Prices are redacted due to varying prices per location https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588219443092-4IHGQSJK9XFPF5C3CFH0/Screen+Shot+2020-04-29+at+9.03.31+PM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588358869239-YQ9TWK1JCSRG08M36KH9/Screen+Shot+2020-05-01+at+11.47.17+AM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588359281716-JBK7VD68DKGT6AZTMWIB/Screen+Shot+2020-05-01+at+11.52.56+AM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588359369541-NZC9216F1ECT9A2FUKYI/Screen+Shot+2020-05-01+at+11.55.52+AM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588359430341-4Z406D5Y3VR9RNB2EPMV/Screen+Shot+2020-05-01+at+9.21.39+AM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588360568985-MX1V2S8BJGHKCKQ6QETT/Screen+Shot+2020-05-01+at+12.15.52+PM.png Jiffy Lube https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/10ca8241-fbcd-4eaa-ae1e-a9574c1b5b58/Pogchat+Mini+Thumbnail.png Jiffy Lube - Twitch Elevated Chat https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/2b53648c-ffb4-453c-aa53-0b05cc1436c6/Artist+Mini+Thumbnail.png Jiffy Lube - Twitch: Hire an Artist https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/6f24ce52-6d44-4878-b2a7-af42f60205f0/PayPal+Mini+Thumbnail.png Jiffy Lube - PayPal http://www.jenannpham.com/test daily 0.75 2020-07-15 http://www.jenannpham.com/elevatedchat daily 0.75 2024-10-19 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/f858e076-5908-4e6e-a715-28b282bd9b3d/Header.png Twitch: Elevated Chat https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/9312de26-f27f-41be-8e70-82ceeecfa8ba/Solution.png Twitch: Elevated Chat We tested two variants: 1) Top of chat and 2) Below the video player to see which was the optimal space for recognition. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/bf5c8235-e80e-4263-8892-1ae0e91820de/Flow+Chart.png Twitch: Elevated Chat The viewer purchase experience (click to enlarge) https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/bd20432e-0361-46d3-9db3-c101703dbcc4/Frame+4.png Twitch: Elevated Chat - Make it stand out Entry point 1 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/22e31749-67a7-436c-876e-2e47c2ebf41f/Entry+Point.png Twitch: Elevated Chat - Make it stand out Entry point 2: Via message display origin point https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/f9cc0336-5d9b-4bf4-a7fb-fd077d7f0e83/Top+of+chat+Wire.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/6a80fa72-5e1b-421f-bff2-6f76b0106c64/Frame+102768.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/9bb41386-d5fc-4c98-99c4-9504b2185d51/Queue+Logic.png Twitch: Elevated Chat - Make it stand out Queue states https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/23345747-1d3b-410b-bdcc-44c8d503a651/Light+%26+Dark+Mode+Displays.png Twitch: Elevated Chat - Make it stand out Light and Dark mode messages checked for contrast and accessibility https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/d42083d9-76ef-4319-b3b3-d97409f8f91a/Card+detail.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/f182133c-e225-4ad6-bd25-c9b61f61825b/Below+video+player.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/519d61da-bd50-4781-a89c-a6b66a00ffdb/ezgif.com-video-to-gif.gif Twitch: Elevated Chat - Make it stand out Iteration 2 was the design in the live launch! https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/28eba88d-5a75-4ecb-9b8d-8d25b4038bde/Stream+Manager.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/2ec59c89-7b83-4842-aaa4-9e166b70409a/Creator+Earnings.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/265b4e87-a226-44d6-b67a-93cb5afde01f/Safety.png Twitch: Elevated Chat - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/952a4880-0055-4a10-9abc-31fc6225e955/Artist+Mini+Thumbnail.jpg Twitch: Elevated Chat - Twitch: Hire An Artist https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/1588366837663-T59EC867HKRUBMVBV6M5/image-asset.jpeg Twitch: Elevated Chat - Jiffy Lube http://www.jenannpham.com/hireanartist daily 0.75 2024-10-19 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/921451c0-4df5-4fb4-a5ba-bbbf422c41ad/Header.png Twitch: Hire an artist https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/bd3cc0bc-729e-4973-b82a-2aaafab47cb6/Solution.png Twitch: Hire an artist L: Homepage // R: Gallery View https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/ae895185-afbb-40e4-875c-8d70200c0a8e/1.png Twitch: Hire an artist - Make it stand out Wireframed version https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/c1e69686-c2fd-4688-a476-c59a45a30d39/2.png Twitch: Hire an artist - Make it stand out The purple CTAs felt overpowering to me and the artists’ work wasn’t highlighted enough https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/2489c327-84cd-4d6d-8776-8d96ccf065b1/3.png Twitch: Hire an artist - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/f7d374ac-90c6-462f-aa7c-e238c659c48b/5.png Twitch: Hire an artist - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/fbc85394-3ad7-4887-9c6c-ced261028fd2/Artist+card+detail.png Twitch: Hire an artist - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/8a7e8836-64d1-400d-9830-45ef01b92e7f/Gallery.png Twitch: Hire an artist - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/7e97ee03-f7bd-40e2-abe4-ada2f36c1e12/Pogchat+Mini+Thumbnail.png Twitch: Hire an artist - Twitch Elevated Chat https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/fad5cb02-9b3e-4d48-80f6-f6131c3d1184/PayPal+Mini+Thumbnail.png Twitch: Hire an artist - PayPal https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/a723cee6-af94-4da2-8f85-4de8fcc8901e/Jiffy+Mini+Thumbnail.png Twitch: Hire an artist - Jiffy Lube http://www.jenannpham.com/twitch-tidbits daily 0.75 2024-10-11 https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/54859031-98d8-494a-a9bb-a8f9a28c9b71/Overlay+Sub+mobile.gif Twitch Tidbits - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c4502ed55b02c5aa1fb7bdc/313201f6-250b-4701-9e81-c0431b2298df/TossBanners.jpg Twitch Tidbits